Saturday, September 29, 2007

Time Warner Cable ISP and Privacy!

Clark Howard discussed Time Warner's privacy policy on the air on 27 Sep. Here is a quote from his show notes on clarkhoward.com (as linked above). I wonder what Comcast's policy is? (Obviously, I should go and (re!)-read it.

Do you hate legal mumbo-jumbo? Well, consumer reporter David Lazarus recently read through Time Warner's entire 3,000 word privacy policy and terms of service. What he discovered is that Time Warner reserves the right to track the Internet habits of its high-speed customers. This info includes what websites you visit, how long you spend on them and what e-commerce purchases you make. They can also read your personal e-mails, according to the terms of service. Time Warner is also allowed to disclose personally identifiable info about its customers to advertisers, direct mail operations and telemarketers for a price. A company spokesperson claims they're not doing all this just yet, but Clark wonders why Time Warner is even allowed to reserve the right to totally invade your privacy. And it's not only Time Warner that has these kinds of policies -- AT&T tracks very similar info on its customers and records their TV viewings habits. While it's never good to look reflexively to Washington for a solution, Clark believes in this case we need an ironclad privacy policy from Congress to protect the privacy of your viewing and surfing. After all, would the CEOs of Time Warner and AT&T -- or those on Capitol Hill -- like it if the public saw every one of their e-mails?